Refund Policy

The short version. You pay once at signup. We pause billing while we build your system. Billing restarts when your system goes live, and that first payment covers your first month — you do not pay twice. Fees are otherwise non-refundable. If we cannot connect to your systems, you get every dollar back. You can cancel any time; cancellation stops the next payment.

This page summarises sections 8 to 12 of our Terms of Service. The two say the same thing. If they ever differ, the Terms of Service controls.

1. What you pay, and when

At signup. You pay your plan's first period in full. That payment is consideration for the configuration and deployment work we begin immediately — discovery, rules and script configuration, telephony provisioning, carrier registration, integration with your existing systems, and testing. It is not a deposit, and it is not a prepayment for a future month of service.

During the build. We pause recurring collection. You are not charged again while we build. We call this the Paid Exploration Phase.

At go-live. When your system is deployed and accepted, recurring monthly billing resumes and your go-live date becomes your monthly billing date. Your original payment is credited as your first month of service.

No minimum term. Your subscription is month to month. There is no contract length to serve out.

2. How long deployment takes

Most deployments take two to four weeks. Some are faster and some are slower, because every business is different and parts of the process are outside our control — mobile carriers approve messaging registrations on their own timelines, and CRM and telephony providers control their own access.

Any timeline we discuss is a good-faith estimate, not a deadline. Section 4 below is the backstop.

3. Refunds

Fees are non-refundable, except as described in section 4. That includes:

• Monthly subscription fees, in whole or in part
• Your initial payment, once configuration work has begun — which is immediately
• Setup or onboarding fees
• Fees for periods during which you did not use the service
• Fees for any period during which your account was suspended for breach of our terms

We do not provide partial or pro-rated refunds for cancelling mid-period. When you cancel, your service continues through the end of the period you have already paid for.

4. When we refund everything

If we cannot connect to your systems, you get a full refund. If during the Paid Exploration Phase we determine that we cannot establish the integrations required to run your system — because a platform you use does not expose the necessary interface, a provider denies or revokes access, or a technical limitation cannot reasonably be overcome — we will tell you and refund every amount you have paid us, in full, within ten (10) business days, to your original payment method.

This exception does not apply where the integration fails because:

• You did not provide the access, credentials, information or approvals we asked for
• You withdrew access after granting it
• A carrier has not yet approved your messaging registration — carriers control their own timelines
• Circumstances outside our reasonable control intervene

Ninety-day backstop. If your system has not gone live within ninety (90) days of your payment for reasons attributable solely to us, you may cancel and receive a full refund of all amounts paid. This does not apply to delay caused by you, by a carrier, or by a third-party platform.

To request a refund under this section, email gage@getbedrockai.com.

5. Cancelling

You may cancel at any time by emailing gage@getbedrockai.com. There is no minimum term and no cancellation fee.

Cancellation takes effect at the end of the period you have already paid for. Your service continues until then, we do not bill you again, and the period you have already paid for is not refunded. This works the same way as any monthly subscription.

Cancelling during the build. You can cancel during the Paid Exploration Phase to stop any further billing, but the payment you have already made is not refunded — the work is already underway — unless section 4 applies.

Your data. For thirty (30) days after cancellation you can request an export of your data and we will provide it.

Your phone numbers. If we provisioned numbers for you, contact us within thirty (30) days of cancellation and we will cooperate with a port-out request, provided your account is current. Carrier fees apply.

6. If we are waiting on you

We cannot build your system without information and access from you — your services and pricing, your booking rules, credentials for your CRM and phone system, and the consent records for any contacts you want us to message. Section 12 of our Terms of Service lists all of it.

If we ask for something and do not receive it within thirty (30) days, we may resume recurring billing even though your system has not gone live, deploy with reduced scope, or end the agreement — and in that case no refund is due. We will always tell you in writing before doing any of that.

7. Suspension

If we suspend your account for breach of our terms — particularly the messaging compliance requirements in section 15 of the Terms of Service — no refund or credit is issued for the suspension period.

8. Price changes

We give you sixty (60) days' notice before changing your price. If you do not want to continue at the new price, cancel before it takes effect and it will not be charged to you.

9. Billing questions and chargebacks

Please contact us before disputing a charge with your bank or card issuer. Email gage@getbedrockai.com and give us ten (10) business days. Most billing questions are resolved the same day.

Initiating a chargeback for services we have delivered, or for work performed during the Paid Exploration Phase, is a material breach of your agreement and we may suspend your account immediately.

10. Failed payments

If a payment fails we will try to reach you and retry. If it remains unpaid for more than ten (10) days we may suspend the service. Suspension does not cancel your subscription or waive amounts owed.

11. Contact

BEDROCK AI LLC
4972 State Hwy 30
Huntsville, TX 77340
United States
Email: gage@getbedrockai.com
Phone: (936) 355-8233

Nothing in this policy limits rights you have under applicable law that cannot be waived.