1
Audit
Week 1
We map how enquiries actually reach you today — every phone line, form and inbox — and measure where they stall. You get a written breakdown of leaks and what each one plausibly costs you, whether or not you hire us.
How it works
From first call to live agent in three to four weeks.
We are not asking you to trust a black box with your customers. Every stage produces something you can read and approve before the next one starts.
2
Design
Week 1–2
We specify each agent in writing before any code runs: what it handles, what it must never do, exactly when it hands to a human, and which systems it may read or write. You approve that spec.
3
Build & connect
Week 2–3
We build the agents against your knowledge base and connect them to your phone system, calendar and CRM. Everything is tested against real historical conversations before it touches a live customer.
4
Launch & tune
Week 3–4
We launch on a limited slice of traffic, review transcripts with you, correct the misses, then widen. You keep a dashboard of every conversation and a kill switch you control.
Guardrails
What stops this going wrong.
The risk with AI touching customers is not that it fails loudly. It is that it quietly says something wrong to a hundred people before anyone notices. These are the controls that prevent that.
Written scope
Before anything is built, each agent has a document stating what it handles, what it must never do, and exactly when it hands to a human. You sign off on that document.
Tested on your history
Agents are evaluated against real past conversations from your business before they touch a live customer, so you see how they would have handled work you already know the outcome of.
Staged launch
We start on a limited slice of traffic. You read transcripts, we correct the misses, and only then do we widen. Nobody flips a switch on 100% of your calls on day one.
You hold the kill switch
Any agent can be paused instantly from your dashboard without contacting us. Calls fall back to your existing routing.
What the audit actually is. A 30-minute call where we walk through how enquiries reach you — the phone lines, the forms, the inbox — and where they stall. You get a written summary of the leaks we found and a rough sense of what each one costs. There is no obligation attached to it, and we will tell you if we think you do not need us yet.