Bedrock AI — Terms of Service
Effective Date: July 10, 2026 Last Updated: July 10, 2026
1. Introduction and Acceptance
These Terms of Service ("Terms") form a binding agreement between Bedrock AI, a service operated by Bedrock AI ("Bedrock AI," "we," "us," or "our"), and the business entity that registers for, subscribes to, or uses our services ("Client," "you," or "your").
This agreement incorporates our Privacy Policy, available at https://getbedrockai.com/privacy, by reference. By accepting these Terms you also acknowledge our Privacy Policy.
By checking the acceptance box, signing an order form, completing payment, or otherwise using our services, you confirm that you are authorized to bind your business to these Terms and that you accept them in full. If you do not agree, do not use the services.
You represent that you are a business or acting on behalf of a business, that you are at least 18 years old, and that you are entering into these Terms for business (not personal, household, or consumer) purposes.
2. Description of Services
Bedrock AI provides an automation platform ("AIOS," the "Platform," or the "Services") for local service businesses. Depending on the modules you activate, the Services may include:
- Missed-Call Text-Back — automated messaging to callers whose calls to your business were not answered.
- Review Generation — automated messaging requesting reviews from your customers, and routing of feedback.
- Additional modules — appointment reminders, follow-ups, notifications, business reporting, and other features we may make available.
Some modules send messages to your customers by SMS and/or through third-party messaging channels including Apple iMessage and RCS (collectively, "Messaging Features"). Messaging Features are delivered using third-party providers (see Section 6). We may add, modify, or discontinue modules and features at any time.
3. Accounts, Onboarding, and Access
3.1 Registration. You must provide accurate, complete business information during onboarding, including any business registration details, phone numbers, and authorized-representative information reasonably required to provision your account and any messaging line.
3.2 Owner and Users. The individual who completes onboarding is designated the account owner and is responsible for all activity under the account, including activity by any users they invite. You are responsible for safeguarding login credentials.
3.3 Provisioning. Certain modules require us to provision a dedicated phone number or messaging line on your behalf. You authorize us to do so and to configure it with your business information and workflows.
4. Fees, Billing, and Payment
4.1 Fees. You agree to pay the fees for your selected plan and any activated modules or additional lines, as presented at checkout or in a written order form. Unless stated otherwise, fees are billed monthly in advance and are recurring.
4.2 Setup Fees. One-time setup or onboarding fees, where applicable, are disclosed at purchase and are non-refundable, except for the Exploration Fee described in Section 4.8, which is governed by that section.
4.8 Exploration Fee (Paid Setup Phase).
(a) Purpose and amount. New engagements begin with a one-time Exploration Fee of $1,497, paid before setup work begins. The Exploration Fee covers the initial audit, configuration, and the work of building and attempting to connect your selected modules to your systems and providers (the "Setup Phase").
(b) Credit toward first month. If the Setup Phase is completed successfully and your subscription begins, the full $1,497 is credited toward your subscription, applied against your earliest invoice(s) until exhausted. This means the Exploration Fee is not an additional cost on top of your subscription — it is applied to it.
(c) When the subscription starts. Your recurring subscription begins on the date we deploy your working modules for you ("Go-Live"). Recurring billing does not begin during the Setup Phase.
(d) Refund conditions. The Exploration Fee is refundable only in the following two circumstances:
(i) We cannot connect your systems. We determine that your selected modules cannot be connected to or made to function with your systems, phone service, or the third-party providers the Services rely on; or
(ii) We do not deliver within 21 days. Where you have selected the Expedited Messaging Option described in Section 4.9, we do not deploy your service (Go-Live) within twenty-one (21) days of the date the Exploration Fee is paid, unless both parties have agreed in writing to extend the deployment timeline (see subsection (e)), and the delay is not caused or contributed to by you (see subsection (f)). This 21-day deadline does not apply where you have selected the Standard Carrier Messaging Option in Section 4.9, because that option depends on third-party carrier registration (A2P) timelines outside our control (see Section 4.9); or
In either case, we will refund the Exploration Fee in full. No other circumstance entitles you to a refund of the Exploration Fee, and the determination under (i) that the modules cannot be connected rests with us.
(e) Extending the deployment timeline. The 21-day deployment period in (d)(ii) may be extended by mutual written agreement of both parties (email is sufficient). Extensions are commonly appropriate where deployment depends on third-party messaging providers, carrier registration, or the timing of information or access you provide. If both parties agree in writing to an extended deployment date, the refund right under (d)(ii) applies to the extended date instead, and not to the original 21-day period.
(f) Client-caused delay; no refund for stalling. The 21-day deployment deadline in (d)(ii) applies only where we are able to proceed without delay caused or contributed to by you. You are responsible for promptly providing the access, credentials, business information, approvals, and cooperation reasonably needed to deploy your service, including reasonable responsiveness to our requests. If you cause or contribute to a delay — including by failing to provide required access or information, failing to respond to our requests within a reasonable time, requesting changes, or being unavailable — the 21-day period is automatically paused (tolled) for the full duration of that delay and resumes only once you have provided what is needed. A delay caused by you does not entitle you to a refund under (d)(ii), and you may not obtain a refund by withholding cooperation, going unresponsive, changing your mind, or otherwise preventing or slowing deployment. Except as expressly provided in (d)(i) and (d)(ii), the Exploration Fee is non-refundable, and change of mind, buyer's remorse, or a decision not to proceed is not a basis for a refund.
(g) What is not refundable. The Exploration Fee is not refundable once your modules are successfully connected and deployed (Go-Live), regardless of your subsequent satisfaction with or use of the Services.
(h) Effect of refund. If the Exploration Fee is refunded, no subscription begins (or any started subscription is cancelled), any provisioned messaging line may be deactivated or reclaimed, and neither party owes the other anything further for the Setup Phase.
4.9 Messaging Options (Modules That Send Text Messages).
For any module that sends text messages to your customers, message delivery depends on third-party messaging infrastructure. After we complete your audit and confirm which modules you need, we will present you with the following two options for the messaging portion, and you choose which to use:
(a) Standard Carrier Messaging Option (no additional monthly cost; longer setup). We provision and pay for a standard carrier (Twilio) phone number at no additional charge to you beyond your regular subscription. This option requires carrier registration under industry rules (known as A2P 10DLC) before messages can reliably send. This registration is performed by the carriers and is outside our control; it commonly takes approximately 10–15 business days or longer, and can be delayed or require resubmission. If standard local registration is declined or cannot be approved, we will pursue an alternative path to get your messaging live at our discretion — which may include a toll-free number with verification, an expedited iMessage-based line provided at our own cost, or another available method — and we will do so without an additional monthly charge to you beyond your regular subscription. Because all of these timelines depend on third parties and are outside our control, no fixed deployment deadline applies to this option (the 21-day deadline in Section 4.8(d)(ii) does not apply); instead, we will work in good faith to deploy your messaging service promptly once a workable path is available. Call-handling features that do not require message registration may go live sooner.
(b) Expedited Messaging Option (+$349/month add-on; faster setup). If you want to begin messaging quickly, you may elect an expedited messaging service (for example, an iMessage-based service such as Sendara) that does not require A2P carrier registration and can typically be set up within 1–2 business days. This option is an add-on of $349 per month, in addition to your regular module subscription, billed monthly for as long as you use it. Because we control this setup path, the 21-day deployment deadline in Section 4.8(d)(ii) applies to this option.
(c) Switching options. You may start on one option and later switch to the other by written request. Switching from the Expedited Option to the Standard Option ends the $349/month add-on going forward but remains subject to the carrier registration timelines described in (a). Amounts already billed are not refunded on a switch.
(d) Provider terms and compliance. Whichever option you select, your use remains subject to Section 5 (Client Compliance Obligations) and to the acceptable-use rules of the applicable messaging provider, including restrictions limiting messaging to your existing customers and opted-in leads.
4.3 Payment Processing. Payments are processed by our third-party processor (Stripe). By providing payment information, you authorize us and our processor to charge your payment method on a recurring basis until you cancel. You are responsible for keeping payment information current.
4.4 Third-Party Delivery Costs (Messaging and AI). The Services are delivered using third-party infrastructure, including messaging providers and artificial-intelligence providers. The cost of this infrastructure — including standard messaging delivery and AI/compute usage for the modules you activate — is included in the fees for your selected plan and modules as presented at checkout or in your order form, and is not billed to you separately. The only exception is the optional Expedited Messaging add-on described in Section 4.9(b), which is billed separately as disclosed. If we introduce any additional pass-through charge for a third-party provider or additional line in the future, it will be disclosed to you in advance before it applies.
4.5 Late or Failed Payment. If a payment fails, we may suspend or downgrade your Services until payment is resolved. Messaging lines may be deactivated during suspension.
4.6 Taxes. You are responsible for all applicable taxes other than taxes on our net income.
4.7 Refunds. Except where required by law or expressly stated, fees are non-refundable, including for partial billing periods.
5. Client Compliance Obligations (Messaging Consent) — IMPORTANT
This section is critical. Your use of Messaging Features creates legal obligations that rest with you, not with Bedrock AI.
5.1 Consent. You are solely responsible for obtaining and maintaining all legally required consent from every individual who receives a message sent through the Services, in compliance with the Telephone Consumer Protection Act ("TCPA"), the CAN-SPAM Act, state messaging and telemarketing laws, and all other applicable laws. You represent and warrant that you have such consent for every recipient.
5.2 Permitted Use of Messaging. You agree to use Messaging Features only to contact (a) your own existing customers and (b) leads who have knowingly opted in to receive communications from your business. You agree not to use Messaging Features for cold outreach, purchased or scraped lists, mass/bulk unsolicited messaging, database reactivation of unconsented contacts, or any content that is unlawful, deceptive, harassing, or otherwise prohibited by applicable law or by our third-party messaging providers.
5.3 Opt-Out. You must promptly honor all opt-out, "STOP," and unsubscribe requests. You will not send further messages to any person who has opted out.
5.4 Message Content. You are responsible for the content of messages sent on your behalf and for ensuring that content is accurate, lawful, and non-misleading.
5.5 Provider Rules. You agree to comply with the acceptable-use and compliance rules of any third-party messaging provider used to deliver your messages (including, where applicable, Apple, carriers, and Sendara), as those rules may change.
5.6 Consequence of Breach. Because messaging-consent violations expose both you and Bedrock AI to significant legal and financial risk, your breach of this Section 5 is a material breach of these Terms and grounds for immediate suspension or termination without refund.
6. Third-Party Services
The Services depend on third-party providers, including but not limited to messaging/communications providers (such as Sendara, Twilio, and underlying carriers and Apple), payment processors (Stripe), hosting and database providers, and AI providers. Your use of the Services may also be subject to those providers' terms. We are not responsible for the acts, omissions, availability, security, pricing changes, or discontinuation of any third-party provider, and we do not warrant uninterrupted third-party service. If a third-party provider changes or discontinues functionality the Services rely on, we may modify or discontinue the affected feature.
7. Acceptable Use
You agree not to: (a) use the Services unlawfully or in violation of these Terms; (b) attempt to gain unauthorized access to our systems or another account; (c) reverse engineer, decompile, scrape, or extract source code from the Services except as permitted by law; (d) resell, sublicense, or provide the Services to third parties without our written consent; (e) interfere with or overburden the Platform; (f) misrepresent the origin of messages; or (g) use the Services to transmit malware or harmful code.
8. Intellectual Property
8.1 Our IP. Bedrock AI owns all rights in the Platform, including all software, module logic, workflows, documentation, and trademarks. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. No other rights are granted.
8.2 Your Data. You retain ownership of the business and customer data you provide ("Client Data"). You grant us a limited license to host, process, and use Client Data solely to provide and improve the Services and as described in our Privacy Policy. You represent that you have all rights necessary to provide Client Data and to authorize the messaging it enables.
8.3 Feedback. Any feedback or suggestions you provide may be used by us without restriction or obligation.
9. Disclaimers and Limitation of Liability
9.1 "As Is." THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or that any message will be delivered, read, or result in any particular business outcome.
9.2 No Guarantee of Results or Delivery. Message delivery depends on third-party networks, carriers, Apple's infrastructure, and recipient devices, which are outside our control. We are not liable for delays, non-delivery, filtering, or misdelivery.
9.3 Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, BEDROCK AI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
9.4 Messaging Compliance Carve-Out. WE ARE NOT LIABLE FOR ANY CLAIM ARISING FROM YOUR FAILURE TO OBTAIN CONSENT, HONOR OPT-OUTS, OR OTHERWISE COMPLY WITH SECTION 5 OR APPLICABLE MESSAGING LAW.
10. Indemnification
You agree to defend, indemnify, and hold harmless Bedrock AI and its owners, members, employees, and agents from any claims, damages, penalties, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of the TCPA, CAN-SPAM, or any other messaging, privacy, or consumer-protection law; (d) the content of messages sent on your behalf; (e) Client Data you provide; or (f) your violation of any third party's rights.
11. Term, Suspension, and Termination
11.1 Term. These Terms apply for as long as you use the Services, on a month-to-month basis unless otherwise agreed in writing.
11.2 Cancellation by You. You may cancel at any time; cancellation takes effect at the end of the current billing period. No refunds are issued for the remaining period.
11.3 Suspension/Termination by Us. We may suspend or terminate your access immediately if you breach these Terms (including Section 5), fail to pay, or create legal or reputational risk for us or our providers.
11.4 Effect. On termination, your right to use the Services ends, provisioned messaging lines may be deactivated or reclaimed, and we may delete Client Data per our retention practices and Privacy Policy. Sections 8, 9, 10, and 13 survive.
12. Changes to the Services or Terms
We may modify these Terms by posting an updated version with a new effective date and, for material changes, providing reasonable notice (such as email to your account address). Continued use after the effective date constitutes acceptance.
13. Governing Law and Dispute Resolution
13.1 Governing Law. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.
13.2 Jurisdiction and Venue. You agree that any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Walker County, Texas, and you consent to the personal jurisdiction of those courts.
13.3 Prevailing Party. In any dispute, the substantially prevailing party may recover reasonable attorneys' fees and costs.
14. General
14.1 Entire Agreement. These Terms and any order form constitute the entire agreement and supersede prior agreements on this subject.
14.2 Severability. If any provision is unenforceable, the rest remains in effect.
14.3 No Waiver. Failure to enforce a provision is not a waiver.
14.4 Assignment. You may not assign these Terms without our written consent; we may assign freely.
14.5 Independent Contractors. The parties are independent contractors; nothing creates a partnership, joint venture, or agency.
14.6 Notices. Notices to us: gage@getbedrockai.com. Notices to you: the email associated with your account.
Bedrock AI A service operated by Gage Dorris, a Texas sole proprietorship P.O. Box 9107, Huntsville, TX 77340 gage@getbedrockai.com