Terms of Service | Bedrock AI

1. Acceptance of these terms

These Terms of Service (“Terms”) govern your access to and use of the website at www.getbedrockai.com and any services provided by BEDROCK AI LLC (“Bedrock AI”, “we”, “us”). By using the site or engaging our services you agree to these Terms. If you do not agree, do not use the site or our services.

If you are accepting on behalf of a company, you confirm you have authority to bind that company, and “you” refers to it.

Where you and Bedrock AI have signed a separate written services agreement, that agreement takes precedence over these Terms to the extent of any conflict.

2. Our services

Bedrock AI designs, builds, deploys and operates custom AI agent systems for businesses. Depending on your engagement this may include automated handling of inbound calls, SMS and chat conversations, appointment scheduling, follow-up sequences, qualification workflows and integrations with your existing systems.

The specific scope, deliverables, timeline and fees for your engagement are set out in a proposal or statement of work agreed between us. Nothing on this website is an offer to contract on particular terms, and marketing descriptions do not modify an agreed scope.

3. The nature of AI systems

You acknowledge that AI systems are probabilistic and can produce inaccurate, incomplete or unexpected output. We design agents with defined scopes, guardrails and human escalation paths to reduce this risk, and we test against historical data before launch, but we cannot and do not guarantee that an agent will never make a mistake.

You are responsible for reviewing agent behaviour, for the accuracy of the business information you supply, and for any decision your business makes on the basis of agent output. Our agents are not a substitute for professional advice, and must not be deployed for emergency services, medical triage, or any use where a failure to respond correctly could cause physical harm.

4. Your responsibilities

If you engage our services, you agree to:

Provide accurate, current business information — services, pricing, hours, policies — and keep it updated
Supply the access and credentials needed for agreed integrations, and maintain your own accounts with those providers
Review agent conversations and tell us promptly if something is wrong
Maintain human coverage for anything outside an agent's defined scope, including emergencies
Comply with all laws applicable to your business and your customers
Pay agreed fees on time

5. Messaging compliance

This section is not boilerplate. It is the term most likely to end an engagement.

Where our services send SMS or place calls on your behalf, you are the sender of record and you are responsible for compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, state telemarketing law, and mobile carrier and CTIA requirements. You represent and warrant that:

You have obtained valid express written consent from every person we message on your behalf, and can evidence it
Your opt-in disclosures accurately describe the messages you send
You will honour opt-out requests and will not attempt to circumvent them
You will not use our services to send content prohibited by the carriers, including messages relating to controlled substances, illegal products, hate speech, or fraudulent, deceptive or misleading offers
You will maintain the registrations required for your messaging traffic, including A2P 10DLC brand and campaign registration

We enforce opt-outs at the platform level and will not disable that enforcement on request. We may suspend messaging immediately and without notice if we reasonably believe it is non-compliant, and we may terminate for a repeated or serious breach of this section.

We hold ourselves to the same standard. Consent to receive text messages from BEDROCK AI LLC is collected only through the optional, never pre-ticked checkbox on our contact form; ticking it is never a condition of submitting the form, of receiving a quote, or of buying anything from us. Each consent is stored as an append-only record of what was agreed and when. Our own messaging program is described in our SMS Messaging Policy.

6. Acceptable use

You must not use this website or our services to:

Break the law or infringe anyone's rights
Impersonate a person or organisation, or misrepresent your affiliation
Deploy an agent that claims to be a specific named human being
Send unsolicited messages, spam, or messages to people who have not consented
Attempt to gain unauthorised access to our systems, probe our security, or interfere with the service
Reverse engineer, scrape or attempt to extract the underlying models, prompts or system design
Resell or sublicense the service without our written agreement

7. Fees and payment

Fees, billing frequency and any setup charges are set out in your proposal or statement of work
Recurring fees are billed in advance and renew automatically for successive periods unless cancelled per section 9
Invoices are due on the terms stated. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum permitted by law
We may suspend the service on written notice if an invoice remains unpaid after it falls due
Fees exclude taxes, which you are responsible for, and exclude third-party costs you incur directly — telephony usage, model provider fees and similar — unless we agree otherwise in writing
Fees paid are non-refundable except where required by law or expressly agreed
We may change recurring fees on 30 days' written notice, effective at your next renewal

8. Intellectual property

Ours. Bedrock AI retains all rights in our platform, software, agent architecture, prompts, workflows, methodologies, documentation and brand. Engaging us grants you a non-exclusive, non-transferable right to use the deployed agents for your own business during the term, and nothing more.

Yours. You retain all rights in your business content, customer data, trademarks and materials you provide. You grant us a limited licence to use them solely to provide and improve the service to you.

Feedback. If you send us suggestions we may use them without obligation or compensation.

9. Term and termination

Either party may terminate a recurring engagement on 30 days' written notice, effective at the end of the current billing period
Either party may terminate immediately for material breach that is not cured within 15 days of written notice
We may suspend or terminate immediately for non-payment, for a serious messaging-compliance breach, or where continuing would expose us to legal liability
On termination your agents are deactivated, your access ends, and fees accrued to that date become payable
We will return or delete your data on written request within 30 days of termination, except where law requires us to retain it — and except SMS consent and opt-out records, which we keep so that opt-outs continue to be honoured and so that consent remains evidenced

10. Disclaimers

We provide the service with reasonable skill and care. Beyond that, and to the maximum extent permitted by law, the website and services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We specifically do not warrant that:

The service will be uninterrupted, timely or error-free
AI agent output will be accurate, complete or suitable
Any particular business result, conversion rate or revenue outcome will be achieved
Third-party services we integrate with will remain available or unchanged

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, business or goodwill, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms or the services is limited to the fees you actually paid us in the twelve months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for fraud, wilful misconduct, or death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless BEDROCK AI LLC, its officers, employees and contractors from any claim, loss, liability or expense (including reasonable legal fees) arising from: your use of the services; your breach of these Terms; your violation of any law or third-party right; the accuracy or legality of business information you supply; and any claim that messages sent on your behalf lacked valid consent.

13. Confidentiality

Each party will protect the other's confidential information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisers who need it and are bound by equivalent obligations. This does not apply to information that is public through no fault of the recipient, independently developed, or required to be disclosed by law.

14. Governing law and disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Walker County, Texas.

Before filing any claim, the parties agree to attempt in good faith to resolve the dispute informally by contacting each other in writing and allowing 30 days to resolve it.

15. General

Entire agreement. These Terms, together with any signed services agreement and our Privacy Policy, are the entire agreement between us on this subject.
Severability. If a provision is held unenforceable, the rest remains in force.
No waiver. Failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets.
Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
Independent contractors. Nothing here creates a partnership, joint venture, employment or agency relationship.
Changes. We may update these Terms; the effective date at the top reflects the latest version. Material changes will be notified before taking effect, and continued use afterwards constitutes acceptance.

16. Contact

BEDROCK AI LLC
4972 State Hwy 30
Huntsville, TX 77340
United States
Email: gage@getbedrockai.com
Phone: (936) 355-8233